Privacy Policy

What information do we collect? 

When personalization features are required, we may collect individual name and institutional e-mail addresses for services we offer requiring that data. Access point IP address is collected when applicably required by the institution’s subscription. Please contact your institution for any further details. All other activity is anonymous.

Like many websites, we use cookies to enhance your experience and gather anonymous statistics about visitors and visits to our websites. Please refer to the Do we use cookies? section below for information about cookies and how we use them.

How do we use your information?

What minimal information we collect is only used to service the features of the platform and is not shared with any third party, made public for any reason or used for research of any kind. Any data is exclusively collected for the purpose of servicing platform features.

How do we protect visitor information?

We implement a comprehensive security program that follows OWASP Top 10 standard to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All activity is transmitted via Secure Socket Layer (SSL) technology.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer through your Web browser that are required to enable your login session to function properly and remember your personal settings. These also help us collect anonymous aggregate statistical data about site traffic and site interaction so that we can offer better platform experiences and tools in the future.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How long is my data retained?

Your data can be purged by your institution at any time. These requests should be made directly to them. Institutions whose subscriptions expire may purge all of their users’ data at any time. No user data is retained for more than 3 years after an institution’s subscription has expired unless expressly requested by the institution. Contact your institution for further details.

What happens if there is a data/security breach?

In the unlikely event of a data/security breach, we have containment, notification, and remediation procedures in place that are in line with the IPC of Ontario protocols. Applicable institutions will be notified by email and they will disseminate communication in accordance with their policies and procedures.

How can you remove information you have provided to us?

Notify your institution of your request, they can purge your data at any time.

Legislation Alignment

Our privacy policies are in accordance with Ontario’s privacy legislation.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page and your institution will be notified. A message will also appear in the app prompting you to review the changes. Policy changes will apply only to information collected after the date of the change. This policy was last modified on April 26, 2022.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.